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Cookie banners and opt-in rates: what users actually do

Are cookie banners distorting website statistics? This white paper reveals how people feel about website privacy.

Privacy? Yes, but not at the expense of convenience

43% of respondents said privacy was important to them, but only 32% actually rejected cookies or adjusted their settings. There is a gap between attitudes and behaviour: many people want privacy but are reluctant to take active measures to achieve it.

General attitudes towards privacy do not depend on educational background — privacy is now a mainstream concern across society.

Traditional cookie banners: user behaviour in numbers

  • 68.36% of respondents accept all cookies.
  • 27.64% reject cookies or allow only essential cookies.
  • 4.00% open the detailed settings.

If only around two thirds of all visitors are fully recorded, tracking has blind spots — affecting web analytics, campaign optimisation and conversion rates.

Publishers: when a cookie banner becomes a paywall

Many publishers use subscription-dependent cookie banners: only subscribers can reject all cookies. Users' responses are clear:

  • 52.37% accept cookies to access content for free.
  • 26.55% deliberately switch to incognito mode.
  • 25.82% leave the site immediately.
  • Only 18.72% subscribe to avoid cookies.

Incognito instead of consent: quiet resistance

41.09% of respondents regularly use incognito mode, and 63.46% regularly delete their entire browsing history.

What marketers should do now

  • Prioritise first-party tracking (Matomo, Piwik PRO, server-side GTM).
  • Reduce attribution windows to realistic lengths.
  • Make consent strategies user-friendly, transparent and legally compliant.
  • Introduce server-side tracking to reduce losses caused by ad blockers.
  • Analyse and activate tracking data early.
  • Evaluate alternative identifiers (contextual targeting, CDPs, enhanced conversions, CAPI).